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Global Accessibility Awareness Day

Digital Access: Empowerment Without Gaps

Welcome to the Digital Goodie Bag for the Digital Access: Empowerment Without Gaps event

Digital Government Authority
Illustration showing a diverse group of people interacting with digital technology: a person in a wheelchair using a tablet, a blind woman using a smartphone, an elderly person working on a laptop, and professionals collaborating around digital dashboards, with accessibility icons like keyboard, screen reader, and contrast standard, and a Saudi city skyline in the background.

Digital Experience Maturity Index Survey 2026

The DXMI measures how ready government platforms are and how well they meet user needs. Your input helps us make these services better.

Take the Survey

Takes about 10 minutes.

Event Agenda

  1. Registration & Welcome

    08:00 - 08:30

    The day begins with check-in and receiving your digital goodie bag containing all event resources.

  2. Opening Remarks

    08:30 - 09:00

    Welcome address from the Digital Government Authority and an overview of the Global Accessibility Awareness Day event objectives.

  3. Session 1: State of Digital Access

    09:00 - 09:45

    A comprehensive session reviewing the state of digital accessibility in Saudi Arabia, highlighting current challenges and opportunities to improve digital inclusivity.

  4. Session 2: Digital Accessibility Standards

    09:45 - 10:30

    A detailed explanation of the Web Content Accessibility Guidelines (WCAG) and how they are applied in the Kingdom's digital government services.

  5. Break & Networking

    10:30 - 11:00

    Coffee break and an opportunity to network and exchange ideas with fellow participants.

  6. Session 3: Success Stories

    11:00 - 11:45

    Showcasing government success stories in implementing digital inclusivity principles and improving access to electronic services.

  7. Interactive Workshop

    11:45 - 12:30

    An interactive, hands-on workshop where participants learn how to test digital accessibility using modern tools and techniques.

  8. Closing Session

    12:30 - 01:00

    A comprehensive summary of event highlights with recommendations and next steps for advancing digital accessibility.

Digital Inclusion Program

Digital Inclusivity Department, Digital Government Authority

Illustration of an inclusive digital government ecosystem: an interconnected network of nodes featuring a wheelchair user, an elderly person, a smartphone with accessibility features, a government building, a care symbol, and a standards badge, all connected by green and lavender paths symbolizing digital integration.

The Digital Government Authority launched the Digital Inclusion Program together with the Ministry of Human Resources and Social Development and the Authority for the Care of Persons with Disabilities. The program aims to increase independent and safe use of government digital services by persons with disabilities and the elderly.

7.1% of the population has disabilities
3.5% of the population are elderly

General Authority for Statistics

Strategic Objectives

Better Digital Solutions

Finding ways to increase service usage among target groups

Government Capacity Building

Training staff and building an inclusivity culture across digital transformation

Service Evaluation

Assessing government products and advising on usability

Easier Compliance

Raising adoption of international accessibility standards (WCAG)

Community Involvement

Including beneficiaries in designing policies and products

Encouraging Initiatives

Pushing entities to deliver services that work for everyone

Key Initiatives

  • Digital Experience Maturity Index (annual measurement)
  • Accessibility reference guides
  • Digital Inclusion Lab for assistive technology testing
  • Dedicated Amer center services
  • Digital skills training program "Qudratak"

The "Muneer" product won the Collaborative Innovation Award at the 2024 Digital Technology Forum.

Web Accessibility Guideline for Digital Channels

A comprehensive guide covering W3C accessibility standards and WCAG 2.2 guidelines, with 12 assistive technologies for serving persons with disabilities and elderly citizens across government digital channels.

Digital Government Authority — Version 2.0 — DGA-1-2-4-203

View the Accessibility Guideline

Participating Entities

Partner 1

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Partner 2

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Partner 3

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Partner 4

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Partner 5

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Partner 6

Brief description about the partner

Digital Accessibility Booklet

The basics you should know

Illustration of diverse hands reaching toward a smartphone displaying accessibility features: screen reader, contrast toggle, and magnifier tool, expressing digital inclusivity and access for all.